Consular Operations Centre

Outside of working hours, you are able to contact the Department of Foreign Affairs and Trade's 24-hour Consular Operations Centre in Canberra.

You can contact the centre in the following ways:

• Call toll free from overseas on 10800 6100 264
• Call direct on +61 2 6261 3305
• Call via Telstra Direct Reverse Charge. Dial 108610 and ask a Telstra operator to place a collect call to +61 2 6261 3305
• If your family in Australia can call on your behalf, they can call toll free on    1800 6100 264

Emergency Services in China

Police:110                  

Fire: 119  

Ambulance: 120 

Directory Assistance: 114

Traffic Accident Reports: 122

Shanghai Government free-call 24 Hour Assistance and Translation Service (for non-Chinese speaking visitors or residents)             (021) 962 268

Consumer Complaints Line (including tenant disputes)   (021) 132 15

Shanghai Labour and Social Security Tribunal                (021) 12 333